Refund Policy for Abercrombied

At Abercrombied, we want you to be completely satisfied with your purchase. If you’re not happy with an item—whether it’s a pair of jeans that didn’t fit, a sweater that didn’t match your expectations, or any other product—this Refund Policy outlines how you can request a refund.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The item(s) must be returned within 60 days of the delivery date. We calculate this timeline based on the date your order was marked as “delivered” by the shipping provider.
  • The item(s) must be in their original condition: unused, unwashed, and undamaged. All tags, labels, and original packaging must be intact (e.g., fragrance bottles must be unopened, and clothing must not show signs of wear).
  • Certain items are excluded from refunds due to hygiene or safety reasons, including:
  • Opened or used fragrance.
  • Personalized or custom-made products (if applicable).
  • Underwear or intimate apparel (unless unopened and in original packaging).

If your return does not meet these criteria, we reserve the right to deny the refund or offer a partial refund at our discretion.

2. How to Request a Refund

Follow these steps to initiate a refund:

  1. Contact Customer Service: Reach out to our team at [email protected] with your order number, the item(s) you wish to return, and the reason for the refund request. This helps us process your request more efficiently.
  2. Receive Return Instructions: We will respond with a return authorization and detailed instructions, including where to send the item(s). Do not ship items without prior authorization, as they may not be processed.
  3. Ship the Item(s): Package the item(s) securely (we recommend using the original packaging if possible) and send them using a trackable shipping method. You are responsible for the cost of return shipping, unless the refund is due to a mistake on our part (e.g., a defective item or incorrect shipment).
  4. Await Inspection: Once we receive your return, our team will inspect the item(s) to ensure they meet the eligibility criteria. We will notify you via email once the inspection is complete.

3. Refund Processing Timeline

  • If your return is approved, we will process the refund within 5–10 business days of the inspection. This timeline may vary slightly depending on the volume of returns, but we strive to meet this window.
  • Refunds are issued to the original payment method used for the purchase (e.g., the credit card or debit card you used at checkout). If you paid with a gift card, the refund will be credited back to the gift card.
  • Note that your bank or payment provider may take additional time to reflect the refund in your account (typically 1–3 business days for credit cards, but this can vary). We cannot speed up this process, but we can provide proof of refund if needed.

4. Special Cases

  • Defective or Damaged Items: If you receive an item that is defective, damaged, or not as described (e.g., a dress with a tear, or a sweater with incorrect sizing), contact us immediately at [email protected]. We will arrange for a full refund, and we may cover the cost of return shipping or send a replacement at no extra charge.
  • Incorrect Items Shipped: If we shipped the wrong item (e.g., you ordered a blue tee but received a red one), notify us at [email protected]. We will send the correct item at no cost and provide a prepaid return label for the incorrect item.
  • Cancelled Orders: If you cancel an order before it has been shipped, we will process a full refund within 1–2 business days. If the order has already been shipped, you will need to follow the standard return process outlined above.

5. Non-Refundable Items

As noted in Section 1, the following items are generally non-refundable unless they are defective or we made an error:

  • Opened fragrance.
  • Used or washed clothing.
  • Personalized products.
  • Items returned after the 60-day window.

6. Contact Us

If you have questions about your refund status, need clarification on the policy, or want to follow up on a return, please email us at [email protected]. Our team is happy to assist.

Last updated: 2025.07.28