Shipping Policy for Abercrombied
At Abercrombied, we’re committed to getting your orders to you quickly and seamlessly, whether you’re ordering jeans for everyday wear, a dress for a special occasion, or a new fragrance to add to your collection. This Shipping Policy outlines our shipping process, timelines, and related details to keep you informed every step of the way.
1. Order Processing and Shipment Timing
We understand that once you place an order, you’re excited to receive your items—and we work hard to make that happen fast.
- Processing Time: Most orders are processed within 24 hours of being placed. This means if you order on a weekday (Monday–Friday), your package will typically be prepared for shipping the next business day. Orders placed on weekends or holidays will be processed on the next business day.
- Exceptions: In rare cases, processing may take slightly longer (e.g., if an item is temporarily out of stock, or if we need to verify payment details). If there’s a delay, we’ll notify you via email with an updated timeline.
2. Delivery Timeline
Once your order is shipped, we estimate delivery to take 5 days from the date of shipment. This timeline applies to all destinations worldwide and is based on standard shipping services.
- Tracking Your Order: As soon as your package leaves our warehouse, we’ll send a shipping confirmation email to the address you provided at checkout. This email includes a tracking number and a link to the shipping provider’s website, where you can monitor your package’s progress in real time.
- Factors Affecting Delivery: While we strive to meet the 5-day estimate, delivery times may vary slightly due to circumstances beyond our control, such as:
- Local customs processing (for international shipments, though we don’t require you to handle additional fees).
- Severe weather, natural disasters, or transportation delays.
- High-volume periods (e.g., holidays or sales events).
If your package is significantly delayed (more than 3 days beyond the estimated delivery date), please contact our customer service team at [email protected], and we’ll help investigate.
3. Shipping Costs and Coverage
We’re proud to offer free shipping worldwide on all orders—no minimum purchase required. Whether you’re ordering a single tee or a full wardrobe refresh (including outerwear, accessories, and more), you’ll never pay extra for shipping.
- No Hidden Fees: The price you see at checkout (in USD) is the total you’ll pay. We cover all standard shipping costs, and there are no additional duties, taxes, or surcharges added for international delivery (where applicable by local regulations, we’ll include any necessary fees in the order total upfront).
4. Shipping Destinations
We ship to all countries worldwide. There are no restrictions on where we can deliver—whether you’re in the United States, Europe, Asia, or beyond, we’ll get your order to you.
5. Address Accuracy
To ensure your package arrives on time, please double-check that your shipping address is accurate and complete when placing your order. This includes:
- Correct street name and number.
- Valid city, state/province, and postal/zip code.
- Accurate country (for international orders).
If a package is returned to us due to an incorrect or incomplete address, we’ll contact you to confirm the correct details and reship the order at no extra cost. However, if the package is unclaimed or cannot be delivered after multiple attempts, we may issue a refund (minus any non-refundable items, as outlined in our Refund Policy) after 30 days.
6. Lost or Damaged Packages
- Lost Packages: If your tracking information shows that your package was delivered, but you haven’t received it, please first check with neighbors, building managers, or local delivery centers (some carriers leave packages in safe drop-off spots). If you still can’t locate it, contact us at [email protected] within 7 days of the “delivered” status. We’ll work with the shipping provider to investigate and, if necessary, send a replacement or issue a refund.
- Damaged Packages: If your package arrives with visible damage, or if items inside are broken or defective (e.g., a sweater with a tear, or a fragrance bottle that’s cracked), please take photos of the damage and contact us immediately at [email protected]. We’ll arrange for a replacement, a full refund, or another solution that works for you—no need to return the damaged item unless we specifically request it.
7. Contact Us
If you have questions about your shipment, need help tracking a package, or want to report a problem, our customer service team is here to assist. Reach out to us at [email protected], and we’ll respond within 24–48 business hours.
Last updated: 2025.07.28